Frequently Asked Questions About Cyber Mission Training

Everything you need to know

We pride ourselves on delivering outstanding proficiency-based courses and being highly flexible in how we work with organizations and companies. If you can’t find an answer to your question here, then please contact us!

I’D LIKE TO SIGN UP FOR A COURSE. WHERE DO I START?

We want you to sign up for our courses too! Just click “Register for Course” on the course page to enroll.  You can read our full registration and refund policy here: Registration Fees and Cancellations

I HAVE THE NEED TO TRAIN A GROUP OF PEOPLE. ARE THERE GROUP DISCOUNTS?

Yes! Email Us with what your needs are and we will work with you to make it happen. It makes sense to train a group of your own people at the same time, and they will have a blast learning in our labs.

WHAT IF I CAN’T GET TO YOUR FACILITY IN HANOVER, MD?

As of March 2017, we released our mobile training platform. We bring a persistent training environment along with 20 student laptops to enable proficiency-based training for you and your organization. Please contact us for more information, pricing and scheduling a course for your organization.

WHAT IS YOUR STUDENT NON-DISCRIMINATION POLICY?

All of our course work is performed within the bounds of ANSI training practices. You can read the full policy here at: Student Non-Discrimination Policy.

WHAT IS YOUR DOCUMENTATION POLICY?

Parrot Labs creates and maintains all course documentation and material.  Read our full policy on documentation control here: Records and Document Control

Parrot Labs is dedicated to keeping your personal information safe.  You can read our full security and privacy policy here: Security Policy and Procedures.

WHAT IS YOUR CERTIFICATE PROCESS?

After you have completed the OMA or TDF capstone, assessment results are provided to you within five (5) business days via email.  If you have passed the capstone, you will receive a letter containing your grade, and a Completion Certificate.  If you have not passed the capstone, you will receive a letter that can be used for future Continuing Education Units.

To check on your pass/fail status after the 5 day window, you can also simply log-in to your account to see your grade.  For more information, you can read our full policy here: Certificate Issuance and Use.

If you would like to appeal your final grade, Parrot Labs has a documented appeals process. All of our course work is performed within the bounds of ANSI training practices. You can read the full policy here: Student Complaint Procedures.

If there is evidence of academic or professional misconduct, Parrot Labs can revoke or invalidate an individual’s certificate.  For more information, you can read our full policy here: Invalidating a Certificate.